Privacy policy

Privacy Policy

This Privacy Policy describes how Reseller Online (“we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from our website (the “Site”).

By accessing or using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

“Personal Information” means any information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.

2. Device Information

Examples of Personal Information collected:

Web browser version
IP address
Time zone
Cookie information
Pages or products viewed
Search terms
Interaction data

Purpose of collection:

To properly load and display the Site
To analyze usage and improve performance
To prevent fraud and maintain security

Source:

Automatically collected through cookies, log files, web beacons, tags, and pixels

Disclosure:

Shared with Shopify and analytics providers.

3. Order Information

Examples collected:

Name
Billing address
Shipping address
Email address
Phone number
Payment details

Purpose:

Process transactions
Arrange shipping
Provide invoices and confirmations
Communicate with you
Detect fraud
Provide marketing communications (if opted-in)

Payment Processing:

Payments are securely processed by third-party providers such as Shopify Payments, Stripe, or PayPal. We do not store full credit card numbers on our servers.

4. Customer Support Information

When you contact us, we collect information necessary to assist you, including your name, email, and order details.

5. Minors

The Site is not intended for individuals under the age of 13.

We do not knowingly collect Personal Information from children under 13. If you believe a child has provided us with Personal Information, please contact us at:

📧 reselleronline@rfsolutions.pt

6. Sharing Personal Information

We may share your Personal Information with:

Shopify (our e-commerce platform provider)
Payment processors
Shipping providers
Marketing and advertising partners
Analytics services such as Google Analytics

We may also disclose information:

To comply with legal obligations
To respond to lawful requests
To protect our rights and prevent fraud

7. Behavioral Advertising

We use your Personal Information to provide targeted advertisements and marketing communications.

This may include:

Google Ads
Facebook Ads
Other advertising platforms

You can opt out through:

Google Ads Settings
Facebook Ad Preferences
Network Advertising Initiative (NAI)

8. Lawful Basis (If Applicable)

If you are located in the European Economic Area (EEA), we process your information under applicable lawful bases including:

Consent
Contractual necessity
Legal obligations
Legitimate interests

9. Retention

We retain Personal Information as long as necessary to:

Fulfill orders
Maintain records
Comply with legal obligations
Resolve disputes

You may request deletion of your data at any time.

10. Your Rights

If you are a California resident, you have the right to:

Know what Personal Information we collect
Request access to your data
Request deletion of your data
Correct inaccurate information
Opt-out of sale or sharing of personal data

To exercise these rights, contact:

📧 reselleronline@rfsolutions.pt

We will not discriminate against you for exercising your rights.

11. Cookies

We use cookies to:

Enable core store functionality
Maintain shopping cart sessions
Analyze traffic
Deliver personalized ads

You can manage cookies through your browser settings.

Disabling cookies may affect certain features of the Site.

12. Data Transfers

Your information may be transferred and processed outside your country of residence, including the European Union, United States, or other jurisdictions where our service providers operate.

We implement appropriate safeguards where required by law.