Refund policy

RETURN & REFUND POLICY

Damaged or Defective Items

We take great care in packaging and shipping your orders. However, if you receive a damaged or defective item, please contact us within 14 days of delivery with:

• Your order number
• Photos of the damaged item
• Description of the issue

Refund Process

Once we receive and verify your claim:

• We will issue a full refund to your original payment method within 5-7 business days
• Or offer a replacement product at no additional cost

How to Request a Return

Contact us at [seu-email@loja.com] with your order details and issue description.

Important Notes

• Items must be reported within 14 days of delivery
• Proof of damage (photos) is required
• Refunds are processed after verification
• Shipping time is 5-15 business days

Contact Us

For any questions about returns or refunds, please email us at [seu-email@loja.com]