Refund & Return Policy

At Resseler Online, we want you to be satisfied with your purchase. If you are not completely satisfied, we’re here to help.

1. Returns

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging.
Tags (if applicable) must still be attached.
Proof of purchase (receipt or order confirmation) is required.

Returns must be requested within 30 days of delivery.

To initiate a return, please contact us at:

📧 reselleronline@rfsolutions.pt

If your return is approved, we will provide return instructions. Items sent back without prior authorization will not be accepted.

2. Return Shipping

Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.
Shipping costs are non-refundable unless the return is due to our error.

We recommend using a trackable shipping method, as we are not responsible for lost return packages.

3. Damages and Incorrect Items

Please inspect your order upon arrival.

If your item is:

Damaged
Defective
Incorrect

📧 reselleronline@rfsolutions.pt

Please include photos of the issue so we can resolve it promptly.

4. Non-Returnable Items

The following items cannot be returned:

Perishable goods
Custom or personalized items
Personal care items (for hygiene reasons)
Hazardous materials
Flammable liquids or gases
Sale items (unless defective)
Gift cards

If you are unsure whether your item qualifies, please contact us before purchasing.

5. Exchanges

We do not offer direct exchanges.

If you wish to exchange an item, please:

Return the original item (if eligible).
Place a new order once your return is approved.

This ensures faster processing.

6. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved:

Refunds will be issued to your original payment method.
Processing time may take 5–10 business days, depending on your bank or card issuer.

Original shipping fees are non-refundable unless the return is due to our error.

7. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account.
Contact your credit card company.
Contact your bank.

If you’ve done all of this and still have not received your refund, please contact us at:

📧 reselleronline@rfsolutions.pt

8. Order Cancellations

Orders may be canceled within 12 hours of purchase, provided they have not yet been processed or shipped.

After that period, the order may no longer be eligible for cancellation.

9. Contact Information

For any return or refund questions, contact:

Resseler Online
Email: reselleronline@rfsolutions.pt

✅ Está pronta para Shopify.

Se quiseres, posso agora:

Fazer Shipping Policy profissional
Criar uma versão mais “customer friendly” (menos jurídica, mais conversão)
Ou rever tudo e garantir que a tua loja está 100% preparada para vender nos EUA sem problemas

Qual é o próximo passo? 🚀

Shipping policy Processing times and shipping time usually takes 1-2 weeks. We can't guarantee that the product will be delivered within 1-2 weeks, however, this is an updated average. There may be unforeseen circumstances or delays within your local postal service. We use only third-party companies to deliver our products. We aim to ship your order on the next business day. Delivery time depends on your location, and delivery days are Monday to Saturday with the exception of national holidays. Tracking number will be available within 3-4 business days after your order is approved. You will receive a Tracking number via email. If you have any questions, our team will be happy to assist you. To contact us, please use the form on the "Contact" page. You can access the form by clicking on "Contact" in the footer of our website. You will receive shipment updates on your email, make sure the email provided is accurate when submitting your order. Please check your Spam Folder.

Perfeito José 👌
Vou estruturar isto de forma profissional, clara e juridicamente segura para EUA, mantendo o realismo (1–2 semanas) mas sem promessas perigosas.

Pronto para colar na Shopify.

SHIPPING POLICY

Shipping Policy

At Resseler Online, we are committed to delivering your order as quickly and efficiently as possible.

1. Order Processing Time

Orders are typically processed within 1–3 business days.
Orders are not processed on Sundays or U.S. federal holidays.
During peak seasons or promotional periods, processing times may be slightly extended.

Once your order has been processed and approved, it will be prepared for shipment.

2. Shipping Time

Estimated delivery time is typically 7–14 business days (approximately 1–2 weeks).

Please note:

Delivery times are estimates, not guarantees.
Shipping may be affected by customs processing, carrier delays, weather conditions, or other unforeseen circumstances.
We are not responsible for delays caused by shipping carriers or local postal services.

Delivery days are generally Monday through Saturday, excluding national holidays.

3. Shipping Carriers

We use trusted third-party shipping providers to deliver our products.

Shipping carriers may vary depending on your location.

4. Tracking Information

A tracking number will be provided within 3–5 business days after your order has been processed.
You will receive tracking details via the email address provided at checkout.
Please ensure your email address is entered correctly.
If you do not see the tracking email, please check your Spam or Junk folder.